shipping & delivery

please allow 1–3 business days for your order to be processed. we ship orders on  tuesday–friday between 8–10am pst.

DOMESTIC SHIPPING

  • domestic orders are shipped via the carrier and service selected at checkout.
  • once your tracking number is generated, please allow up to 72 hours for tracking details to update.
  • delivery timelines shown at checkout are estimates only and may vary due to carrier volume, weather, or delays outside of our control.


INTERNATIONAL SHIPPING

  • international orders may be subject to additional duties, taxes, and tariffs.
  • given the ever-changing (and often frustrating) global tariff situation, we recommend checking your country’s current import fees on US-based orders before placing your order.
  • we do not have added visibility into international duties or taxes and is unable to estimate or reimburse these charges.


LOST DELAYED OR STOLEN PACKAGES

once a package leaves our studio, it begins its own little journey into the world and while we sprinkle each one with good vibes, we don’t have control over carrier handling once it’s in transit. below is everything you need to know to make your shipping experience smooth as buttah 🧈


NETTLE+ PACKAGE PROTECTION - HIGHLY RECOMMENDED

we highly recommend adding nettle+ package protection at checkout, especially during high-volume shipping periods, holidays, or when purchasing made-to-order or deadstock pieces.

  • add Nettle+ when checking out to get package protection and free return shipping.
  • if package protection is not added, we are unable to replace or refund orders that are lost, delayed, or marked as delivered but not received.


PREORDERS

if you have an order with both pre-order items and ready to ship items, they will ship together once the pre-order production is complete!

you can request them to ship separately, but will need to cover the additional label fee!


IF YOUR PACKAGE IS LOST OR DELAYED

if your order appears delayed or missing:

  • please contact the shipping carrier directly or check our tracking information for the most accurate and up-to-date information.
  • most carriers will only discuss delivery issues with the recipient, meaning you have the most control in resolving these situations.

to make things easier, here are direct carrier contacts:

  • USPS: 1-800-ASK-USPS
  • UPS: 1-800-742-5877


HOW WE CAN HELP

we’re always happy to help guide you in the right direction.

  • if package protection was purchased, we can assist with next steps and help initiate or support a claim.
  • if package protection was not purchased, our support is limited to directing you to carrier contact information.


NETTLE+ PACKAGE PROTECTION CLAIMS

if you added package protection to your order:

  • claims can be filed directly using the confirmation email sent to you after purchase
  • can’t find the email? no problem! just click here to start your claim.