SHIPPING / LOST PACKAGE POLICY
Once a package leaves our studio, we truly have no control over its journey. :(
That's why we try to sprinkle a little luck and good energy on each package, but there's only so much we can do. Keep reading to learn about our shipping and lost package policies and recommendations for making sure your order experience is smooth as buttah:
- Package Protection: We highly recommend opting for Route package protection at checkout, especially during the holidays or for MTO and deadstock pieces.
- Optional but HIGHLY Recommended: Package protection is added automatically to every cart. If you choose to remove it, please understand that we cannot replace or refund lost or delayed orders.
- Lost or Delayed Packages: If your package is delayed or lost, please contact the carrier directly for the most accurate updates. You have the most control in resolving these issues as most carriers will not answer questions for anyone but the recipient. Don't fret though, we've compiled a list of contact information and links to make it super easy:
- USPS: 1-800-ASK-USPS
- UPS: 1-800-742-5877
- FEDEX:Â 1-800-463-3339
- How We Can Help: Feel free to reach out if you need assistance navigating these resources, but note that we can only direct you to carrier contacts or assist with claims if Route protection was purchased.
- Route Claims: Filing a claim is easy! Use the email from Route sent after your purchase. Can't find it? Let us know, and we’ll request a new claim email for you.