FAQ

GENERAL FAQ

• All items are Ready to Ship within 1-3 biz days unless otherwise noted.
  • Made to order, custom items, and alterations are currently not available.

• SIZING
  • Check out our size charts here in order from A>Z
  • If you need help with sizing, email your bust/waist/hip measurements to hello@nettlestudios.com

• INSEAMS
  • Check out our inseam options here
  • OR learn how to measure your perfect inseam here

SHIPPING POLICY

Once a package leaves our studio, we truly have no control over its journey. We try to sprinkle a little extra luck on each package, but there's only so much we can do. Keep reading to learn about our shipping and lost package policies and recommendations for making sure your order experience is smooth as buttah:

• Please allow 1-3 business days for your order to be processed and shipped.
• Domestic orders are shipped via the carrier/label selected at checkout. Once you get tracking information, please allow up to 72 hours for tracking details to become available.
• International orders are subject to additional duties and taxes. Given the ever changing and frustrating situation with tariffs, please investigate the current tariff on US orders coming into your country before placing your order. We have no added visibility over duties or taxes for international orders.
• Optional but HIGHLY Recommended: Package protection is added automatically to every cart. If you choose to remove it, please understand that we cannot replace or refund lost or delayed orders.
• Lost or Delayed Packages: If your package is delayed or lost, please contact the carrier directly for the most accurate updates. You have the most control in resolving these issues as most carriers will not answer questions for anyone but the recipient. Don't fret though, we've compiled a list of contact information and links to make it super easy:
  • USPS: 1-800-ASK-USPS
    
  • UPS: 1-800-742-5877
    
• How We Can Help: Feel free to reach out if you need assistance navigating these resources, but note that we can only direct you to carrier contacts or assist with claims if Route protection was purchased.
• Route Claims: Filing a claim is easy! Use the email from Route sent after your purchase. Can't find it? Let us know, and we’ll request a new claim email for you.
  
  

RETURN/EXCHANGE POLICY

• If your purchase doesn’t work out, you can request an exchange or return for store credit through our self-serve Return Portal.
• As a small business, we’re only able to offer store credit or exchanges for returns. Thank you so much for your understanding and support!
• We honor ALL exchange requests if we helped you with sizing first! If you have any questions about fit, please reach out to us at hello@nettlestudios.com.
• Returns will be accepted within 14 business days of your item's delivery.
• Returns must be mailed back within 7 business days of being accepted.
• Please allow 14 business days for your return to be processed after being delivered back to us.
• Exchanges are NOT held until your item is returned. Due to limited stock an exchange may not be available.
• Customer is responsible for paying shipping back to Nettle Studios when returning an item.
• Once we process the return you will receive a code to use in our online store for the value of the items returned minus the shipping fee.
• Items must be returned unworn, unwashed, and in good condition.
• Returning an item late, damaged, or visibly worn will result in it being sent back to you and no return will be issued.
• ALL of the following are final sale and not eligible for exchange or return:
  • Sale or in-person market pieces
  • Brand-direct pieces from Treet Resale Community
  • Pattern customization pieces
  • Custom made to order pieces

Head over to our Self-Service Returns Portal to start your exchange today!

Don't quality for an exchange or return? You can list & sell your item on our official Resale Community & Eco-Conscious Marketplace.