RETURN / EXCHANGE POLICY
RETURN/EXCHANGE POLICY
- If you have any questions about fit or sizing before or after purchasing, please reach out to us at hello@nettlestudios.com
- We honor ALL exchange requests if we helped you with sizing first!
- If for some reason your purchase does not work out, please log into your Nettle Account and request a return through this link.
- Returns will be accepted within 14 days of your item's delivery.
- Returns must be mailed back within 7 days of being accepted.
- At this time, we only offer store credit for returns.
- Customer is responsible for paying shipping back to Nettle Studios when returning an item.
- Once we process the return you will receive a code to use in our online store for the value of the items returned minus the shipping fee.
- Returns with custom side seam pocket will be processed with a 25% restocking fee.
- Items must be returned unworn, unwashed, and in good condition.
- Returning an item late, damaged, or visibly worn will result in it being sent back to you and no return will be issued.
- ALL of the following are final sale and not eligible for exchange or return:
- Sale or in-person market pieces
- Brand-direct pieces from Treet Resale Community
- Pattern customization pieces
- Custom made to order pieces.
Head over to our Self-Service Returns Portal to start your exchange today!
Don't quality for an exchange or return? You can list & sell your item on our official Resale Community & Eco-Conscious Marketplace.