as a small business, we’re only able to offer exchanges or store credit for returns. we can’t deviate from this policy, so thank you so much for your understanding and support, it truly means the world to us! if your purchase doesn’t work out, you can request an exchange or return for store credit through our returns portal.

ELIGIBILITY & TIMING

• returns are eligible up to 14 business days after delivery.
• approved returns must be mailed back within 7 business days of acceptance.
• please allow up to 14 business days for your return to be processed after it’s delivered back to us.
  

NETTLE+ RETURN SHIPPING COVERAGE

at checkout, you may choose to add NETTLE+ Return Shipping Coverage to eligible items in your order for a small fee.

• if you add returns coverage, your return shipping is fully covered — no additional return shipping fees later.
• if you do not add return coverage, return shipping costs will be deducted from your store credit at the rates required at the time your return is shipped.

please note: return coverage does not override final sale items or other store policies, and it does not change our exchange/store credit-only return structure.

EXCHANGES

due to limited quantities, an exchange may not always be available. this is why we offer instant exchange which requires a payment hold for any exchange request. once the original item is returned, the payment hold is released/reversed.

ITEM CONDITION

returned items must be:

• unworn
• unwashed
• in original condition

*items returned late, damaged, or visibly worn will be sent back to you and no return will be issued

FINAL SALE ITEMS

the following are final sale and not eligible for return or exchange:

• sale items, sample pieces, or in-person market purchases
• brand-direct pieces from the treet resale community
• pattern customization pieces
• custom made-to-order items

 

ORDER CANCELLATION REQUESTS

you can cancel your order within 24 hours of placing it as long as we haven't fulfilled it yet. there is a non-negotiable cancellation fee for the non-refundable card processing fees we pay as soon as you place an order. our cancellation fee is (2.3% + $0.30) which is the exact amount we are charged by our payment processor - no more, no less. if your order has already been fulfilled, you can return it for store credit or sell it on our treet marketplace for full price. we ask that you not file a chargeback for regret purchases - we will have to fight it with the bank and ban you from future purchases which we super duper do not want to do.

NOT ELIGIBLE FOR A RETURN?

sorry about that! you can always list and resell your item through our official resale marketplace ♻️

👉 head over to our returns portal to start your exchange or return now!